Shipping policy

At www.valenzashop.com, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review the information below before making a purchase.

Company Introduction

This website is operated by Valenza Shop and is intended for customers in the United States. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience for this market.

Shipping Costs & Delivery Times

Shipping method	Estimated delivery & cost
Standard Shipping (USPS)	5–8 business days — Free

Processing Time

Order cutoff time: 8:00 PM CST. Orders are processed within 1–3 business days (Monday–Friday). Orders placed during weekends or public holidays will be processed on the next business day.

Delivery & Transit Time

Estimated standard delivery time is 7–10 business days from the date of shipment. Delivery times are estimates and may vary due to carrier delays, weather conditions, regional factors, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking link to monitor the delivery status online.

Returns & Damages

If you are not satisfied with your order or if your item arrives damaged or incorrect, contact us within 30 days of delivery at info@valenzashop.com. Return instructions will be provided after approval. For full details, please review our Refund & Return Policy.

Important Notes

• We are not responsible for delays caused by carrier services outside of our control.

• Customers are responsible for providing accurate shipping information at checkout.

• Failed deliveries due to incorrect or incomplete addresses may result in additional shipping charges.

Customer Support Hours

Mon–Fri, 9:00 AM – 5:00 PM CST; Sat–Sun closed.

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